At Gul Flowers, we take pride in delivering fresh and high-quality gifts. Since we deal with perishable items (Cakes, Flowers, Fruits) and gift items, our policy is as follows:
1. Fresh Items (Cakes & Flowers)
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Check on Delivery: Since flowers and cakes are fresh and perishable, please check them carefully while the rider is at your doorstep.
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Instant Replacement: If the item is damaged, please inform the rider immediately and contact us on WhatsApp with a photo. We will provide a fresh replacement. No returns or refunds will be accepted after the rider leaves.
2. Toys & Gift Items (Teddy Bears, Dolls, etc.)
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No Returns: These items are delivered based on your specific choice, so we do not offer returns or refunds.
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Damaged Items: Please inspect the toy at the time of delivery. If you find any damage, inform the rider and share photos with us on WhatsApp immediately for a replacement.
3. Need Help?
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If you face any issues during delivery, please contact us instantly on WhatsApp. Customer satisfaction is our priority!